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Q: I have a question about a product. Who should I call for assistance?
A: Our friendly customer service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything. Please call 1-877-LiveTYJ (548-3895) between the hours of 9am and 6pm Central Standard Time Monday through Friday or send an email to [email protected] for a quick response 24 hours a day 7 days a week. |
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Q: Do I have to pay sales tax?
A: Only if you are shipping products to the states of Nevada or Missouri. |
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Q: Is shopping online at Trust Your Journey.com safe?
A: Yes, shipping on line with Trust Your Journey.com is 100% secure. We use SSL security, which is the best security system in the industry. All transactions are CyberSource approved for security. |
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Q: Do you ship internationally?
A: We currently only ship to the USA and Canada but look forward to adding other countries soon. |
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Q: How do I return a gift?
A: Gift returns are simple, and are handled in a discreet manner. Please follow the return information listed below and note on your order paperwork that the item was a gift. You may exchange for other items on our website. Package the items securely and include the packing slip received with your order if you have it. Also indicate the reason for the return and your current address and phone number. Returns are processed in the order received and may take 2-10 days to process once we receive them. |
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Q: Can I order online without a credit card?
A: Currently, we only accept online orders placed with a major credit card. |
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Q: How do I contact you with any questions I may have?
A: Our customer service representatives are available to answer any of your questions between the hours of 9am to 6pm Central Standard Time Monday through Friday at 1-877-LiveTYJ (548-3895). Our customer service representatives can also be reached via email at [email protected] 24 hours a day 7 days a week. |
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Q: Why Organic Cotton?
A: It is commonly known that it takes one-third of a pound of synthetic fertilizers and pesticides to produce the average conventionally grown cotton t-shirt. Working with Organic Cotton farmers helps to keep millions of pounds of chemicals out of the environment. It also creates healthier working conditions for farmers and agricultural workers. Our supply chain begins with a single Certified Organic cottonseed that leads all the way to you, our customer. |
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Q: Why water based eco-friendly inks?
A: Our screening inks are water based and free of PVC or Phthalates. These eco-friendly inks hold their color during the life of the garment and can barely, if at all, be felt by the touch of the hand. PVC is a hard, ridged material. Think of PVC sprinkler pipes. In many instances a chemical must be added to make the PVC soft and pliable. As mentioned previously, common chemicals used to soften PVC are phthalates, fatty acids, and alcohols. Of special concern are certain phthalates which are known hormone disrupters. These chemicals mimic or interfere with our own delicate hormone system. As a class, phthalates are one of the most prevalent of the hormone disrupting chemicals found in the environment. Hormone disrupting chemicals can lead to a variety of health problems including developmental problems, reproductive problems, increased susceptibility to a verity of cancers, as well as broad implications in lower sperm count in men and fertility difficulties in women. |
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