Q: I have a question about a product. Who should I call for assistance?
A: Our friendly customer service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything. Please call 1-877-LiveTYJ (548-3895) between the hours of 9am and 6pm Central Standard Time Monday through Friday or send an email to [email protected] for a quick response 24 hours a day 7 days a week.
Q: Do I have to pay sales tax?
A: Only if you are shipping products to the states of Nevada or Missouri.
Q: Is shopping online at Trust Your Journey.com safe?
A: Yes, shipping on line with Trust Your Journey.com is 100% secure. We use SSL security, which is the best security system in the industry. All transactions are CyberSource approved for security.
Q: Do you ship internationally?
A: Yes, but currently only to Canada, Australia and the UK.
Q: How do I return a gift?
A: Gift returns are simple, and are handled in a discreet manner. Please follow the return information listed below and note on your order paperwork that the item was a gift. You may exchange for other items on our website. Package the items securely and include the packing slip received with your order if you have it. Also indicate the reason for the return and your current address and phone number. Returns are processed in the order received and may take 2-10 days to process once we receive them.
Q: Can I order online without a credit card?
A: Currently, we only accept online orders placed with a major credit card.
Q: How do I contact you with any questions I may have?
A: Our customer service representatives are available to answer any of your questions between the hours of 9am to 6pm Central Standard Time Monday through Friday at 1-877-LiveTYJ (548-3895). Our customer service representatives can also be reached via email at [email protected] 24 hours a day 7 days a week.
Q: Why Organic Cotton?
A: It is commonly known that it takes one-third of a pound of synthetic fertilizers and pesticides to produce the average conventionally grown cotton t-shirt. Working with Organic Cotton farmers helps to keep millions of pounds of chemicals out of the environment. It also creates healthier working conditions for farmers and agricultural workers. Our supply chain begins with a single Certified Organic cottonseed that leads all the way to you, our customer.
Q: What about Gift Wrapping?
A: We can gift wrap the entire order but not individual items within a multiple unit order. The cost of this gift wrapping service is $7.95 for one wrapped order.
